Student, Client Service Administrator

Sun Life

Student Client Service Administrator supporting Sun Life’s retirement-plan clients. Handling inquiries, account transactions, issue escalation, and service administration in a hybrid part-time role.

Posted 8/25/2026part-timeWaterloo • 🇨🇦 CanadaEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service skills and the ability to manage multiple tasks efficiently while maintaining accuracy in transaction processing. Proficient in utilizing management operating systems and Excel to track and analyze client inquiries and transactions.

Highest-signal resume keywords

Bilingualism (French, English)Customer Service SkillsExcellent PC Skills (Excel)Strong Organizational SkillsAbility to Multi-task

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Outstanding Communication SkillsExcellent Interpersonal SkillsStrong Team Player

Tools & Technologies

Management Operating Systems

Industry Keywords

Client AdministrationService Level StandardsTransaction ProcessingControl AccountsClient FeedbackHigh Work Volumes

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Handle client inquiries through direct contact and provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client administration function
Handle day-to-day administration of a block of business with various products within service level standards
Analyze and process daily transactions related to control accounts (suspense) to ensure they are current and accurate
Verify daily output and ensure corrections are completed on member accounts (P & L)
Escalate and log issues and complaints with the Client Service Specialist, Team Lead, or Manager within 24 hours
Identify trends and patterns in inquiries and transactions to optimize client efficiencies
Share client feedback and other issues with the Client Service Specialist to improve processes and client relationships
Track all assigned work accurately in current management operating systems
Participate actively in team huddles and meetings and keep others informed and up to date
Take ownership of work

Requirements

What you’ll need

15 hours a week during the school year
Must be able to work full-time hours in summer, spring break & winter holiday break
Bilingualism (French, English, both oral and written) is required for Quebec only
Excellent PC skills, especially Excel
Accuracy and speed
Superior organization skills and ability to multi-task
Ability to deal with high work volumes
Strong team player
Outstanding customer service skills
Excellent communication skills (both verbal and written)
Excellent interpersonal skills
Available to students with a graduation date of December 2027 or later

Benefits

Comp & perks

A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
An environment of continuous learning and improvement
A fast-paced, dynamic environment where you’re able to apply what you’ve learned to real-life challenges
Discretionary participation in various incentive plans for eligible Sun Life employees, subject to individual and company performance
Hybrid work flexibility from the office and virtually based on business, Client, and employee needs