Senior Operational Engineer

Sun Life

Senior Operational Engineer modernizing Sun Life’s Microsoft Teams Telephony and Amazon Connect platforms. Designing secure cloud solutions and applying AI and DevOps to improve client experience.

Posted 8/20/2026full-timeWellesley Hills • Connecticut, Maine, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $91,000 - $136,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and supporting cloud-based technology solutions, particularly with AWS services and telephony platforms like Amazon Connect and Microsoft Teams Telephony. Proficient in implementing AI-enabled capabilities and automation to enhance operational efficiency and client experience.

Highest-signal resume keywords

AWS Services SupportCloud Architecture PrinciplesAI-Enabled Solutions DevelopmentDevOps Practices and ToolsAgile Delivery Frameworks

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud-Based Technology SolutionsAWS Lambda DevelopmentPython ProgrammingTelephony TechnologiesAI and Automation TechnologiesInfrastructure AutomationCI/CD PipelinesAmazon Connect SupportMicrosoft Teams TelephonyOperational Procedures Development

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAnalytical Problem-SolvingCollaboration SkillsAdaptability

Tools & Technologies

TerraformJenkinsBitbucketAnsibleAWS AI Services

Certifications & Qualifications

Bachelor's Degree in Computer ScienceEngineeringInformation Technology

Industry Keywords

Cloud InfrastructureContact Centre ArchitecturesCustomer Experience PlatformsITIL PracticesRegulated Environments

Tech Stack

Tools & technologies

AnsibleAWSCloudJenkinsPythonTerraform

About the role

Key responsibilities & impact

Plan, prioritize, and execute migration initiatives modernizing Financial Centres onto Microsoft Teams Telephony
Gather requirements, refine solutions, and develop innovative telephony and AI-enabled capabilities with stakeholders, analysts, architects, and technology partners
Support scalable, secure, and supportable cloud-based solutions aligned with enterprise architecture, security, and governance standards
Develop High-Level Designs, detailed technical designs, and implementation approaches for telephony and cloud infrastructure solutions
Support and enhance Amazon Connect and associated AWS services, ensuring reliability, resilience, and performance
Participate in Agile delivery teams and contribute to DevOps practices, including CI/CD, infrastructure automation, and platform monitoring
Identify opportunities to use artificial intelligence, automation, and cloud-native services to improve operational efficiency and client experience
Provide subject matter expertise and mentoring to operations teams through technical coaching and documentation
Create and maintain operational procedures, knowledge articles, standards, and support documentation
Evaluate emerging technologies, industry trends, and AI capabilities for innovation and process improvement
Participate in incident response, change management, and operational support activities to maintain service stability and availability

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent combination of education and relevant industry experience
3-5 years of experience designing, delivering, and supporting cloud-based technology solutions
2+ years of hands-on experience supporting AWS services and enterprise telephony platforms, preferably Amazon Connect and/or Microsoft Teams Telephony
Experience developing and supporting AWS Lambda solutions using Python
Demonstrated understanding of cloud architecture principles and AWS service capabilities
Experience working within regulated environments where security, privacy, compliance, and risk management are critical considerations
Knowledge of ITIL practices, including incident, problem, and change management processes
Experience working within Agile delivery frameworks and collaborating with distributed or remote teams
Experience managing and supporting AWS environments and cloud infrastructure
Experience with DevOps practices and tools such as Terraform, Jenkins, Bitbucket, Ansible, and CI/CD pipelines
Demonstrated AI mindset, including curiosity, experimentation, and practical application of AI and automation technologies
Strong verbal and written communication skills
Experience designing, implementing, or supporting AI-enabled solutions within cloud environments
Strong analytical and problem-solving skills
Knowledge of modern contact centre architectures, customer experience platforms, and telephony technologies
Experience with AWS AI and machine learning services such as Amazon Lex, SageMaker, Comprehend, Bedrock, or related technologies
Proven ability to identify opportunities for automation and leverage emerging technologies
Self-driven and adaptable, with the ability to manage competing priorities
Strong collaboration and relationship-building skills
Commitment to continuous learning and staying current on cloud, AI, automation, and telephony industry trends

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Career growth support
Reasonable accommodations for qualified individuals with disabilities and special disabled veterans