Care Coordinator

Sun Life

Care Coordinator supporting Oregon Medicaid members through dental care coordination and telephone outreach. Sun Life provides employee and government benefits, healthcare navigation, and insurance services.

Posted 8/20/2026full-timeBend • Oregon • 🇺🇸 United StatesJunior💰 $40,600 - $54,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member outreach and care coordination, particularly for Medicaid populations, while ensuring compliance and satisfaction. Proficient in documentation and communication within a dental/medical insurance context.

Highest-signal resume keywords

Medicaid ExperienceCare CoordinationCommunity Health Worker CertificationCall Center ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management SystemsHealth Risk ScreeningDocumentation AccuracyEmergency Department CounselingDental Appointment Coordination

Soft Skills

Interpersonal CommunicationCounseling SkillsCultural Competence

Tools & Technologies

Windows Applications

Certifications & Qualifications

Community Health Worker Certification

Industry Keywords

MedicaidDental InsuranceHealthcare NeedsMember RetentionService Utilization

About the role

Key responsibilities & impact

Conduct telephone outreach to designated member populations to ensure retention, service utilization, satisfaction, and compliance reporting
Assist with care coordination for members with special healthcare needs designated by CCOs, OHA, members, caregivers, or representatives
Contact and counsel members regarding emergency department usage for dental-related reasons
Contact and counsel members regarding missing dental appointments
Assist in reassigning dismissed members from their current primary care dental office and coordinate future care
Escalate cases to a Care Coordinator, Advanced when necessary
Coordinate additional dental-practice services after members are seen in a community setting
Process Community Partner requests for assistance through Health Risk Screening
Process medical-to-dental referrals to care
Process pilot-project referrals to care
Enter documentation accurately and timely into case management systems
Improve regional health by considering members’ unique health, cultural, and social needs
Perform other duties as needed or required

Requirements

What you’ll need

Must reside in Oregon
High school diploma or equivalent
6+ months of experience working with Medicaid populations by phone or in person, or equivalent
Computer proficiency in a variety of Windows applications
Attend additional training as requested/deemed necessary
Preferred: Certification as a Community Health Worker or other Traditional Health Worker designation
Preferred: 2+ years of experience working in a call center environment
Preferred: Experience in a dental/medical insurance setting
Ability to communicate effectively
Ability to perform overall light physical effort up to 25 lbs.
Manual dexterity and sitting required
Ability to travel or move about within and outside serviced facilities

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment
Career growth support
Reasonable accommodations for qualified individuals with disabilities or special disabled veterans