Client Partner

• The Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently
• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively
• Resolve issues and strengthen relationships at various professional levels within the client’s organization
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
• Support innovative business practices and process improvement opportunities for current and prospective clients
• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
• Provides regular updates to senior management on internal and external issues affecting market performance
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State

Client Partner Consultant

Client Manager – Large Law Firms

Senior Client Manager

Global Client Success Partner

Client Partner