Senior Client Partner Consultant
Sun Life
Client Partner Consultant
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Connecticut, Maine, Maryland, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $63,000 - $94,500 per year
Job Level
Mid-LevelSenior
About the role
- The Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
- Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
- Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently
- Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively
- Resolve issues and strengthen relationships at various professional levels within the client’s organization
- Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs
- Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
- Support innovative business practices and process improvement opportunities for current and prospective clients
- Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
- Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
- Provides regular updates to senior management on internal and external issues affecting market performance
- Represent DentaQuest at health fairs, conferences and advisory meetings through the State
Requirements
- Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
- Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers
- Two years experience working with Medicare Advantage programs
- Well-organized and superior organizational, written and oral communication skills, particularly presentation skills
- Knowledge of group benefits
- Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions
- Ability to work independently and as part of a team
- Proficient with general computer software including Microsoft Excel, Word and Outlook
- Proven problem-solving skills
- Ability to make good judgment conclusions based on data available with minimal supervision
- Ability to prioritize and organize multiple tasks with tight deadlines
- Excellent customer service skills
- Up to 20% local travel required
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance reportingfinancial reportingservice level performance reportingMedicare Advantage programsconsultative servicesprocess improvementdata analysiscontract performanceproblem-solvingorganizational skills
Soft skills
effective communicationrelationship buildingpresentation skillscustomer serviceindependent workteam collaborationjudgmentprioritizationorganizationadaptability
