Manager, Workforce Management – Capacity Planning
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$80,000 - CA$128,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Erlang
About the role
- Facilitate the process of managing and implementing a strategic capacity plan
- Optimize planning processes and provide data-driven recommendations to operational leaders and business partners
- Mentor capacity planning analysts
- Analyze data to identify when metrics are drifting from target and recommend action plans
- Design, maintain, and refine models and resource plans for staffing levels
- Ensure data is accurate and timely, and results meet client needs
Requirements
- More than 5 years of practical experience in stakeholder management and process optimization
- Superior analytical skills
- Proven project management experience
- Direct experience in building and managing relationships with multiple stakeholders
- Understanding of Erlang-C and the biases/limitations of the model
- Bilingualism (French, English) required for Quebec
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- Hybrid work options based on business and Client needs
- Opportunities for career path mobility
- Recognition and awards for excellence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
capacity planningdata analysisErlang-Cproject managementmodel designresource planningprocess optimizationdata-driven recommendationsmetrics analysisstaffing levels
Soft skills
stakeholder managementmentoringanalytical skillsrelationship buildingcommunicationleadershipproblem-solvingcollaborationorganizational skillsbilingualism