Manager

• Facilitate the process of managing and implementing a strategic capacity plan
• Optimize planning processes and provide data-driven recommendations to operational leaders and business partners
• Mentor capacity planning analysts
• Analyze data to identify when metrics are drifting from target and recommend action plans
• Design, maintain, and refine models and resource plans for staffing levels
• Ensure data is accurate and timely, and results meet client needs

Manager, Workforce Management – Capacity Planning

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