Client Partner

• Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
• Responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied
• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
• Provide primary support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract
• Proactively identify client expectations, communicate expectations to DQ leadership and staff, and ensure expectations are delivered effectively
• Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion)
• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
• Perform functions that support timely and accurate reporting to clients
• Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively
• Develops and submits IODs based on CMS, market- or client-specific program requirements
• Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations
• May be responsible for to local DQ staff
• Responsible for the determination and implementation of performance and wage evaluations, performance improvement plans, disciplinary processes, and terminations for local staff, in accordance with company policy
• Provides regular updates to senior management on internal and external issues affecting market performance
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State
• Other duties as assigned

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