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Sun Life

AVP, New Business and Underwriting

Sun Life

AVP of New Business & Underwriting at Sun Life leading the NB/UW value chain and ensuring high-quality service delivery across channels. Responsible for talent strategies and driving improvements in service outcomes.

Posted 7/2/2026full-timeWaterloo • 🇨🇦 CanadaLead💰 CA$140,000 - CA$225,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead the full NB/UW value chain from application submission through underwriting to policy issuance.
  • Ensure consistent, high-quality service delivery across all client segments and distribution channels.
  • Deliver measurable improvements in cycle time, productivity, and service outcomes.
  • Drive standardized processes and segmentation-based service models to improve efficiency and experience.
  • Establish strong governance, accountability, and performance management disciplines across teams.
  • Shape and execute talent strategies, including workforce planning, capability development, and leadership succession.

Requirements

What you’ll need
  • Proven experience leading large-scale operations (200+ FTEs) in insurance or financial services.
  • Deep expertise in underwriting, new business operations, or end-to-end insurance processes.
  • Ability to lead transformation and operating model redesign initiatives.
  • Strong track record of improving service performance and client/advisor experience.
  • Experience leading multi-layered leadership teams and building high-performing cultures.
  • Strategic thinker combined with strong execution and change leadership capability.

Benefits

Comp & perks
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Health insurance.
  • Professional development opportunities.
  • Paid time off.
  • Inclusivity and diversity in the workplace.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
End-to-End Insurance ProcessesProcess StandardizationGovernance and AccountabilityPerformance ManagementWorkforce Planning
Soft Skills
Strategic ThinkingChange LeadershipTeam BuildingHigh-Performing Culture Development