Client Advocate

Sun Life

Client Advocate managing customer service inquiries and problem resolutions for Sun Life. Working with client needs in Central and Eastern Standard Time Zones while driving improvements and enhancements.

Posted 7/1/2026full-timeWellesley Hills • Connecticut, Massachusetts, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $58,800 - $88,200 per yearWebsite

About the role

Key responsibilities & impact

Supports clients located in Central and Eastern Standard Time Zones
Responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests
Acts as the primary issue resolution owner and responsible for resolving any Customer problems or issues
Takes ownership of issues from beginning to end
Coordinates with all necessary 'back office' areas to resolve
Organizes, oversees, manages, monitors and follows through
Acts as the daily point of contact for any customer inquiries (calls, emails, web chats, etc.)
Tracks activities in CRM
Responsible for fulfilling reporting requests from customers
Maintains tracking and reporting
Identifies and drives business changes / continuous improvements needed
Looks at trends and root cause analysis and works with internal partners from claims, Underwriting, etc. to identify improvement opportunities

Requirements

What you’ll need

Thorough understanding of contract provisions and administrative policies and procedures
Experience within the Group Employee Benefits Industry; with FMLA and Paid Statutory Leave experience required
Bachelor's degree preferred
5+ years of client facing experience or an equivalent combination of education and experience
Excellent problem solving skills and high energy and enthusiasm
Strong verbal and written communication skills

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Contract Provisions UnderstandingAdministrative Policies KnowledgeFMLA ExperiencePaid Statutory Leave ExperienceCRM Tracking

Soft Skills

Problem SolvingHigh EnergyEnthusiasm

Certifications

Bachelor's Degree Preferred