Client Advocate
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Wellesley Hills • Connecticut, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $56,100 - $84,200 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for intake and resolution of client inquiries, problems and/or service requests
- Act as the primary issue resolution owner and be responsible for resolving client problems
- Coordinate with all necessary 'back office' areas to resolve issues
- Track activities in CRM
- Identify trends and root cause analysis to drive business improvements
Requirements
- Bachelor's degree preferred
- 3+ years of experience with Absence/statutory PFML
- 5+ years of client facing experience or an equivalent combination of education and experience
- Excellent problem solving skills and high energy and enthusiasm
- Strong verbal and written communication skills
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingcommunication
Certifications
Bachelor's degree