Customer Service Support Representative, Spanish Speaking

Sun Life

Customer Service Support Representative at Sun Life helping customers with inquiries about benefits and services. Remote position for candidates in the U.S, specifically in Oregon.

Posted 6/30/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $35,400 - $45,900 per yearWebsite

About the role

Key responsibilities & impact

Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services
Projects a professional company image
Corresponds with customers via phone, email, web portal, and chat interactions
Researches assistance requested and consistently provides accurate information to resolve inquiries
Thoroughly documents all customer interactions
Educates customers on eligibility, benefits, claims payment, and authorizations
Provides direction on the usage and benefits of self-service tools
Assists members in gaining access to care by locating a network dentist or assignment to a primary care dentist
Appropriately routes inquiries to necessary departments or individuals when resolution is beyond these responsibilities
Meets or exceeds individual, department, and client specific goals
Understands and adheres to all administrative and contractual policies and procedures
Suggests ways to improve service delivery processes

Requirements

What you’ll need

High School Diploma or Equivalent
2 years of experience in a high-volume customer service environment
Dental terminology knowledge and group health insurance experience a plus
Proven professional verbal and written communication skills
Ability to efficiently operate a computer and knowledge of Microsoft Office applications
Strong organizational skills and attention to detail
Ability to work independently and with a team
Ability to learn quickly and adapt to a fast-paced production environment
Cooperative, professional and effective interaction skills with co-workers, company staff and visitors
Critical thinking and problem-solving skills
Ability to tolerate repetitive work without compromising accuracy and service levels
Required to attend additional training as requested/deemed necessary

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer InteractionInformation ProcessingDocumentationEligibility EducationClaims Payment Knowledge

Soft Skills

Critical ThinkingProblem-SolvingAttention To DetailCooperative InteractionAdaptability

Certifications

High School Diploma Or Equivalent