Director, Change Management – Canadian Operations

Sun Life

Director of Change Management at Sun Life overseeing enterprise-level change management across Canadian Operations. Leading transformation initiatives and developing change management capabilities.

Posted 6/27/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$110,000 - CA$180,000 per yearWebsite

About the role

Key responsibilities & impact

Establish a Best-in-Class Change Capability
Define and stand up a centralized Change Management function, including operating model, governance, frameworks, and standards that scale across Canadian Operations
Position Change Management as a strategic enabler of transformation outcomes, embedded from strategy through execution
Build an integrated, enterprise approach that ensures consistency, speed, and measurable impact
Drive change across a highly complex, multi-year portfolio spanning technology, process, and business transformation
Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies
Ensure change strategies are data-driven, outcomes-focused, and tightly linked to business value realization
Embed rigorous practices to measure readiness, adoption, and sustained behavioral change
Define and operationalize clear success metrics tied to business outcomes (e.g., productivity, experience, risk reduction)
Hold leaders accountable for visible sponsorship, engagement, and results
Act as a trusted advisor to senior leaders and executives, shaping how change is sponsored, communicated, and sustained
Elevate leadership capability in change to create a culture that embraces and accelerates transformation
Develop, and lead a team of top-tier change practitioners operating in a consulting model
Foster a culture of innovation, continuous improvement, and external best-practice adoption
Establish repeatable, scalable tools and methodologies that position Sun Life at the forefront of change excellence
Integrate change management into strategy development, portfolio governance, and delivery lifecycles
Ensure early engagement and seamless alignment across strategy, product, technology, and operations

Requirements

What you’ll need

10+ years of progressive experience in enterprise change management, transformation, or organizational effectiveness
Proven track record leading large-scale, enterprise-level change within complex, matrixed environments
Demonstrated success building or transforming a change management function or capability
Deep expertise in change strategy, operating model design, and governance at scale
Exceptional ability to influence and partner with senior executives to drive accountability and results
Strong commercial acumen with a focus on outcomes, value realization, and measurable impact
Experience leading and scaling high-performing, consulting-oriented teams
Bachelor’s degree in Business, Communications, or related field; Prosci, ACMP, or equivalent certification preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementtransformationoperating model designgovernancechange strategysuccess metricsdata-driven strategiesbehavioral change measurementportfolio governanceconsulting model

Soft Skills

influencepartneringaccountabilityleadershipcommunicationinnovationcontinuous improvementteam leadershipstrategic thinkingengagement

Certifications

ProsciACMP