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Sun Life

Senior Support Engineer – Data & Analytics Operations, Cloud, Data Warehouse

Sun Life

Sr. Support Engineer responsible for operational support and safeguarding client data in Cloud/Data Warehouse operations.

Posted 6/18/2026full-timeNorth York • 🇨🇦 CanadaSenior💰 CA$90,000 - CA$140,000 per yearWebsite

Tech Stack

Tools & technologies
CloudETLInformaticaMS SQL ServerOracleSQLUnix

About the role

Key responsibilities & impact
  • Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature
  • Act as Operations Lead working with project development teams to ensure transition of operational support
  • Maintain and support end-to-end application operations
  • Monitor and support jobs and application performance
  • Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures
  • Lead, monitor, identify and implement operational improvements
  • Develop an understanding of the business applications supported as well as the business direction
  • Ensure compliance with Incident, Problem and Change Management policies and processes
  • Deploy enhancements to production jobs using DevOps tools
  • Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
  • Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
  • Provide technical documentation that includes design and operational support documentation
  • Deliver innovative solutions by leveraging data and technology
  • Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
  • Proactively share knowledge and coach others to build the support engineering community

Requirements

What you’ll need
  • 4+ Years of experience with Datawarehouse & Analytics technologies is required
  • Datawarehouse (DW) and Business Intelligence (BI) environments
  • ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
  • Mainframe technologies; TSO, ZEKE, JCL, COBOL
  • Databases: Microsoft SQL Server, Oracle, DB2, flat files
  • Knowledge/Experience in Windows and Unix SQL Scripting
  • SAP technologies: Universe Designer, Web Intelligence, Crystal Reporting
  • Experience using GitHub Copilot

Benefits

Comp & perks
  • Competitive salary and bonus structure influenced by market range data
  • Pension, stock, and savings programs to help build and enhance your future financial security
  • An environment of continuous learning and improvement
  • Flexible hours and periodic work from home options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
DatawarehouseBusiness IntelligenceETL ToolsInformatica PowerCenterInformatica Intelligent Data Management CloudMainframe technologiesTSOZEKEJCLCOBOL
Soft Skills
analytical skillsleadershipcommunicationcollaborationinfluenceproblem-solvingcoachingstakeholder engagementoperational improvementdocumentation