Consultant, Regulatory Programs

Sun Life

Consultant supporting regulatory oversight programs and business governance initiatives within Retail Advice & Solutions at Sun Life. Focus on program management, operational excellence, and continuous improvement.

Posted 6/18/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$58,000 - CA$93,000 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Director, Governance Practices and Transformation, support the delivery and ongoing management of regulatory oversight programs and business governance initiatives within Retail Advice & Solutions (RA&S)
Execute and manage "run" programs within the BG&C oversight function to ensure consistent and effective delivery
Maintain program documentation, schedules, and tracking mechanisms
Monitor program performance against established metrics and timelines
Support the implementation of compliance and regulatory initiatives across RA&S Team
Manage team inboxes and coordinate incoming requests and escalations
Triage and prioritize inquiries, ensuring timely routing and resolution
Schedule meetings, coordinate resources, and support project logistics
Lead continuous improvement projects to enhance team efficiency and program effectiveness
Identify process bottlenecks and recommend practical solutions
Collaborate with stakeholders to resolve operational issues
Track and communicate improvement outcomes
Compile and analyze program data to monitor compliance and effectiveness
Prepare status reports, dashboards, and presentations for management review
Identify trends and areas requiring escalation or intervention
Support audit and regulatory reporting activities

Requirements

What you’ll need

University degree or equivalent professional experience
3+ years of relevant experience in wealth, insurance, or regulatory functions
Experience with process management, program coordination, or business operations
Strong organizational and project management skills
Excellent collaboration and communication skills (written and verbal)
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment, with a flexible approach to changing priorities and requirements
Experience in regulatory or compliance-focused roles within financial services (preferred)
Familiarity with oversight programs or governance functions (preferred)
Experience with continuous improvement methodologies (preferred)
Life insurance industry knowledge or LLQP/LOMA designation (preferred)
Working knowledge of RA&S regulatory environment (preferred)

Benefits

Comp & perks

Flexible Benefits from the day you join to meet the needs of you and your family
Opportunity to move along a variety of career paths with amazing networking potential
Recognition as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
Top-level certification from Excellence Canada, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementprogram coordinationbusiness operationsregulatory compliancecontinuous improvement methodologiesdata analysisprogram documentationperformance monitoringproject management

Soft Skills

organizational skillscollaborationcommunication skillsanalytical skillsproblem-solvingflexibilityprioritizationteam management

Certifications

LLQPLOMA