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Senior People Operations Specialist
Sun LifeSenior People Operations Specialist handling administration of the Salary Continuance program at Sun Life. Supporting employees through complex absence events while ensuring compliance and accuracy.
About the role
Key responsibilities & impact- Support administration of the Salary Continuance (SalCon) process across the leave lifecycle, including transition to Long-Term disability
- Provide employee guidance and support for leave-related inquiries (email, phone, case management)
- Complete case setup, documentation, and communication, including issuance of required forms
- Coordinate with Payroll, Benefits, Disability Case Management, and HR partners to ensure accurate case handling
- Support activities related to stop pay, reinstatement, and end-of-coverage communications
- Maintain data accuracy, compliance, and adherence to established processes
Requirements
What you’ll need- Experience in absence management, disability support, HR operations, or benefits administration
- Strong understanding of employee leave processes (e.g., STD, LTD, return-to-work)
- Ability to manage high-volume, detail-oriented case work
- Strong communication and organizational skills
- High attention to detail and ability to manage multiple priorities
- Preferred: Experience in Disability Case Management or Salary Continuance programs
- Familiarity with Workday, payroll systems, or HR case management tools
- Experience working in a HR Shared Services environment
- Bilingualism (French, English) required for Quebec only
Benefits
Comp & perks- Flexible Benefits from the day you join to meet the needs of you and your family
- Commitment to creating an inclusive and respectful environment
- Recognition as a Best Workplace in Ontario by Great Place to Work® Canada
- Certification by Excellence Canada for prioritizing employee well-being
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
absence managementdisability supportHR operationsbenefits administrationemployee leave processescase managementdata accuracycompliance
Soft Skills
communicationorganizational skillsattention to detailability to manage multiple priorities