Bilingual Quality Analyst – Disability Claims

Sun Life

Quality Analyst conducting independent quality assessments on Disability claims for Sun Life. Ensuring operational processes are consistent with national best practices in a hybrid working environment.

Posted 6/6/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$58,000 - CA$93,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct quality reviews focusing on case management principles as well as overall case management excellence of assigned disability claims files;
Record quality assurance results using audit tools
Review new claim decisions and/or change of definition decisions to assure the quality of the decision as defined by our contract, philosophy and practices
Meet service levels for quality, quantity and timeliness (individual and team)
Provide feedback on evaluation along with suggestions of improvement
Remain current on Group Life and Disability practices and processes
Provide input on trends to support actionable recommendations for quality improvement
Participate in calibration sessions to ensure consistency in the application of the measures and to ensure program objectives are met
Provide subject matter expertise input into Disability process related inquiries
Provide feedback on the assessment with strong supporting rationale, when there is a disagreement between Quality and Operation

Requirements

What you’ll need

Must have Long Term Disability Claims Management experience 3-5 years
Must have minimum of 3 years of experience as a Disability Case Manager
Experience in auditing, sampling and reconciliation
Knowledge of Organizational Effectiveness, Group Benefits and understanding of GB strategy
Knowledge of other Group Benefits areas
In-depth level of knowledge of disability claims (STD, LTD, and Health Management) processes, controls and systems (3-5 years of long term disability claims experience)
PC knowledge (Windows XP, Excel, Word)
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

Benefits

Comp & perks

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Long Term Disability Claims ManagementDisability Case ManagementAuditingSamplingReconciliationDisability Claims ProcessesControlsHealth ManagementOrganizational EffectivenessGroup Benefits

Soft Skills

Quality AssuranceFeedbackCommunicationTeamworkSubject Matter ExpertiseAnalytical ThinkingProblem SolvingConsistencyTimelinessImprovement Suggestions