Director – Member Journey Owner, Group Retirement Services

Sun Life

Director focusing on digital experiences that enhance client wealth relationships at Sun Life. Collaborates with multiple teams to ensure strategic alignments and best practices for delivery.

Posted 6/5/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$110,000 - CA$180,000 per yearWebsite

About the role

Key responsibilities & impact

Work with the AVP, Member Journey Owner to set an ambitious and clear vision/strategy that can be aligned with senior leaders, while also being articulated to the squads that will deliver the work
Be accountable for creating and aligning on digital sales outcomes, along with other key objectives, that are measured and reported back to your leadership group on an ongoing basis
Prioritize work for the squads responsible for delivery to ensure they are focusing on features that are the most critical to meeting OKRs set by leadership and yourself
Maintain key partnerships with marketing, operations, product, and our sales team to support prioritization and alignment on key features & experiences
Leverage surveys, competitive intelligence, and customer data on an ongoing basis to ensure we are continuing to focus on the most important features
Look for opportunities to collaborate broadly across the organization to ensure scalability of key innovations & solutions (i.e. Financial Planning, Operations, etc…)
Manage and provide guidance to a group of Product Owners to support them in delivering on their objectives. Remove roadblocks as required.
Assist our Business Development partners in presenting on key solutions that will support Employers in administering their retirement plan.
Own the end-to-end journey of a solution to ensure that the holistic impact to our internal and external partners is considered
Work closely with business leaders to establish each product’s business value to support messaging, communication, and customer outreach as necessary.

Requirements

What you’ll need

7+ Years of digital product delivery with a focus on wealth, retirement, or investments
Strong acumen in Agile delivery models and transforming teams to accelerate delivery
Effective at both presenting and influencing senior leadership
Able to navigate a large and matrixed organization at a senior level
Data-driven leader with experience using analytics and AI to drive outcomes
Strong communication skills and comfortable speaking with business stakeholders
Excellent ability to problem solve, and analyze options, to arrive at the best solution
Encouraging of an experimental mindset to drive innovation
Depth of strategic experience with a focus on business model evolution
Bilingualism (French, English, both oral and written) is required for Quebec only.

Benefits

Comp & perks

A competitive salary and bonus program, based on market scale
A flexible group insurance program starting on your first day of work to meet your needs and those of your family.
Time off that allows you to focus on the moments that matter most. 20 vacation days per year.
Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product deliveryAgile delivery modelsanalyticsAI

Soft Skills

presentation skillsinfluencing senior leadershipproblem solvingcommunication skillscollaborationstrategic thinkingexperimental mindset