Senior Manager, Accommodations Services
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $71,100 - $106,700 per year
Job Level
Senior
About the role
- Provide supervisory responsibilities to the Accommodations team in support of Integrated Absence, Disability and Accommodation services
- Work within a team environment among peers and with key business partners to service client needs related to absence, disability and accommodations
- Responsible for team performance and meeting established operational area standards for professional management of routine and complex absence and disability claims
- Lead and develop a team managing ADA and PWFA accommodations
- Conduct quality reviews and provide coaching to staff
- Drive talent development including selection, retention, and performance management
- Facilitate interactive dialogues with employees, medical professionals, and other stakeholders
- Monitor workflow and ensure optimal case management and oversee utilization of internal and external resources
- Participate in strategic planning for Accommodation Services and identify areas for continuous improvement
- Monitor and report on key performance metrics and contribute to educational seminars and client presentations
Requirements
- Ability to work with a diverse range of people.
- 5+ years’ direct experience required in managing accommodations, absence, vocational services and/or claims team.
- Previous people leadership/ management experience strongly preferred.
- Disability and Absence Management knowledge with demonstrated expertise in Federal/State FMLA, short-term disability, statutory disability plans, ADA and PWFA and/or the disability insurance industry
- Strong communication and negotiation skills
- Advanced knowledge of Accommodation and Vocational Services
- Excellent analytical, critical thinking, and problem-solving abilities
- Ability to work in a fast-paced, service-oriented environment
- Strong organizational and time management skills
- Collaborative team player with the ability to work independently
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- discretionary annual incentive award based on individual and business performance
- hybrid work model balancing in-office collaboration with virtual work
- flexible, inclusive and collaborative work environment that supports career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
disability managementabsence managementvocational servicesclaims managementFMLAshort-term disabilitystatutory disability plansADAPWFAperformance management
Soft skills
communication skillsnegotiation skillsanalytical skillscritical thinkingproblem-solvingorganizational skillstime managementcollaborationleadershipcoaching