Senior Business Consultant – Pega

Sun Life

Pega Senior Business Consultant developing client-centric process flows on the Pega Platform. Leading agile projects in the ECM Centre of Excellence to enhance operational efficiency.

Posted 5/6/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$90,000 - CA$140,000 per yearWebsite

About the role

Key responsibilities & impact

Lead/Participate in scope definition workshops and own delivery of the completed work.
Lead the business team in gathering requirements and choosing the best way to implement within the Pega Platform.
Ensure requirements management and facilitation best practices are adhered to including the management of artifacts through traceability, version control, and change control.
Translate business needs into Pega-architected process flows and solutions.
Work within an agile environment to identify and document client-centric workflow and case management needs (cutting across functional and business unit silos as needed).
Work with the Product Owner to create user stories and backlogs.
Maintain the functional backlog, and support functional design ensuring optimal use of Pega functionality and adhering to guardrails.
Capture requirements in use cases, requirements and design templates as part of workshops.
Validate development work and test scenarios.
Work with business teams to understand/identify process reuse opportunities.
Collaborate with the IT to review work and provide guidance on technical issues.
Assist with the design of the Pega enterprise class structure.
Mentor, coach and support the development of more junior ECM Business Consultants.
Support a work environment that promotes client-centricity, quality, continuous improvement, knowledge sharing, and teamwork.
Proactively recognize business trends and/or company policies that affect ECM practices and make recommendations for process/system enhancements.
Incorporate information security standards and requirements into all solutions.

Requirements

What you’ll need

5 to 7 years of experience with Business Consulting
5 years experience designing and delivering complex Pega case management projects
Minimum 7 years of progressive information technology experience with full application development life cycle and systems integration experience
Demonstrated experience in solution design for Pega-based solutions encompassing internal facing and external facing applications
Advanced knowledge of Business Process Management (BPM) concepts, techniques, tools and delivery approaches
Knowledge of PEGA Systems Architecture and their capabilities
Strong data modeling experience
Excellent written and verbal communication skills and can explain concepts to both business and IT stakeholders
Experience working in Agile environments (Ex. Scrum, Kanban).

Benefits

Comp & perks

Hybrid work environment
A friendly, collaborative, and inclusive culture
20 vacation days per year
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock and savings programs to help build and enhance your future financial security
The opportunity to move along a variety of career paths with amazing networking potential
Access to our Global Learning Centre, available 24/7 for your learning needs
Wellness programs that support the three pillars of your health – mental, physical and financial

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pega PlatformBusiness Process Managementdata modelingsolution designrequirements managementagile methodologiesapplication development life cyclesystems integrationcase managementprocess flows

Soft Skills

communicationcollaborationmentoringcoachingclient-centricitycontinuous improvementteamworkproblem-solvingfacilitationleadership