AVP, Member & Provider Service Delivery

Sun Life

AVP, Member & Provider Service Delivery responsible for operational performance of dental benefits administration. Leading teams in configuration, enrollment, and provider operations for optimal client experience.

Posted 5/2/2026full-timeMilwaukee • Connecticut, Maine, Maryland, Massachusetts, Wisconsin • 🇺🇸 United StatesLead💰 $148,100 - $237,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic and day-to-day leadership across configuration, enrollment, correspondence, provider credentialing, and provider operations.
Establish a high-performing culture focused on quality, productivity, continuous improvement, and client/member/provider experience.
Drive operational scale and standardization while enabling flexibility for complex benefit designs and client requirements.
Develop and manage annual operating plans, staffing models, budgets, and capacity planning aligned to growth forecasts and client commitments.
Own operational execution for new client builds, renewals, and mid-year changes.
Lead eligibility and enrollment operations.
Oversee creation and configuration of outbound correspondence.
Manage end-to-end provider onboarding and lifecycle operations.
Establish and maintain SOPs, controls, and documentation required for audits.

Requirements

What you’ll need

Bachelor’s degree required; Master’s degree preferred (Business Admin, Analytics, Healthcare Admin)
10+ years progressive operations leadership experience within dental/health benefits administration, payer operations, or complex healthcare services
5+ years leading multi-team or multi-function operations (managers-of-managers strongly preferred)
Demonstrated expertise in: Benefits configuration / plan setup in core administration platforms
Enrollment/eligibility operations and reconciliation
Provider credentialing and provider lifecycle operations
Operational controls, audit readiness, and process governance
Strong ability to translate policy/product requirements into operational execution and system configuration

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment supporting career growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits configurationplan setupenrollment operationseligibility operationsprovider credentialingprovider lifecycle operationsoperational controlsaudit readinessprocess governancecapacity planning

Soft Skills

leadershipstrategic planningcontinuous improvementclient experienceproductivity focusoperational executionteam managementcommunicationorganizational skillsflexibility

Certifications

Bachelor's degreeMaster's degree