AVP, Member & Provider Service Delivery

Sun Life

AVP leading Member & Provider Service Delivery at Sun Life's dental benefits administration. Overseeing operational excellence, strategic execution, and compliance in a complex benefits environment.

Posted 5/1/2026full-timeMilwaukee • Connecticut, Maine, Maryland, Massachusetts, Wisconsin • 🇺🇸 United StatesLead💰 $148,100 - $237,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic and day-to-day leadership across configuration, enrollment, correspondence, provider credentialing, and provider operations
Own operational execution for new client builds, renewals, and mid-year changes
Lead eligibility and enrollment operations, ensuring member experience and claims readiness
Oversee creation and configuration of outbound correspondence
Lead end-to-end provider onboarding and lifecycle operations
Establish and maintain SOPs, controls, and documentation for audits

Requirements

What you’ll need

Bachelor’s degree required; Master’s degree preferred (Business Admin, Analytics, Healthcare Admin)
10+ years progressive operations leadership experience within dental/health benefits administration, payer operations, or complex healthcare services
5+ years leading multi-team or multi-function operations
Proven expertise in benefits configuration / plan setup in core administration platforms
Knowledge of enrollment/eligibility operations and reconciliation
Experience in provider credentialing and provider lifecycle operations
Familiarity with operational controls, audit readiness, and process governance

Benefits

Comp & perks

Health insurance
401(k) employer match
Stock purchase options
Generous vacation and sick time
Paid family, parental, and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
Flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits configurationplan setupenrollment operationseligibility operationsprovider credentialingprovider lifecycle operationsoperational controlsaudit readinessprocess governance

Soft Skills

strategic leadershipoperational executionteam leadershipdocumentationcommunication

Certifications

Bachelor’s degreeMaster’s degree