Director, Archer Product Owner

Sun Life

Director, Archer Product Owner overseeing RCIA programs and aligning Governance, Risk, and Controls. Leading collaborative teams to deliver on strategic initiatives at Sun Life.

Posted 5/1/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$110,000 - CA$180,000 per yearWebsite

About the role

Key responsibilities & impact

Scope out and establish the overall vision for the Journey or Archer Platform (“Platform”), creating and maintaining a robust roadmap to deliver on that vision
Coordinate and run the governance of the RCIA Program and oversee the financial management of the Journey or Platform
Build a clear centralized strategy for the Platform and pipeline of value-creating capabilities to drive continuous improvement for all three RCIA functions
Define and measure key metrics to evaluate the success of Journeys and the Platform facilitating continuous measurable improvement
Manage multiple, simultaneous priorities through developing project plans and monitoring/ reporting/ influencing traction to ensure implementation is completed on time and within budget
Give Platform teams clear direction and guidance so they know what to do but allow them to decide how to do it to accomplish their mission
Enable Platform teams to develop strategies and solutions that align with business outcomes, offering guidance along the way
Coordinate and review business requirements, solicit feedback, and ensure the project meets the RCIA stakeholders’ needs
Liaise with multiple teams and lead communications and relationships to facilitate smooth delivery
Ensure consistency and quality in the customer experience (RCIA teams, IT teams, business users) across the Journey or Platform.
Be accountable for prioritizing based on the needs of all teams in the Platform by understanding dependencies
Make significant contributions to change management to help implement innovative solutions and drive toward achievement of common goals
Serve as a thought leader and trusted business advisor to senior management and various stakeholders Leading practices
Support RCIA leaders on enhancing process efficiency, education and training, communication, and annual planning of Archer programs
Oversee Platform system maintenance including upgrades, outages, and monitoring
Work with the RCIA technical leads, Sun Life Technology teams and third parties to strengthen and implement change management protocols and practices
Review Platform performance monitoring results periodically to recommend changes to tools, data and processes and assist with implementing the changes
Own the role of point person to assist RCIA with cross-function day-to-day challenges in using the Platform
Identify integration points and establish connections between Journeys, IT, or Business Platforms and the broader business

Requirements

What you’ll need

Strong working knowledge of key GRC or IRM systems is a must, e.g., Archer, MetricStream, Refinitiv RCIA
Good understanding of Risk, Compliance or Internal Audit practices and standards, process design and regulatory requirements
Extensive experience in digital and large-scale company transformations, with the managerial ability to lead and see initiatives through to fruition
In-depth understanding of best-in-class digital experiences and knowledge, coupled with expertise in Agile methodologies and Design
Assertive approach, capable of making decisions and driving outcomes along with the ability to build trust and rapport with stakeholders and team members
Proven track record of setting business vision and strategy, and successfully bringing them to life
Exceptional strategic and tactical thinking ability, combined with a strong business sense to challenge the status quo
Capability to develop and articulate reliable plans, linking them to functional and business financial plans
Strong communication, both verbally and in writing, skills
Ability to influence and negotiate across the organization at all levels
Excellent organizational skills, with a keen eye for planning and time management

Benefits

Comp & perks

Competitive salary and bonus structure influenced by market range data
20 days vacation per year and an innovative sabbatical program
Great Place to Work® Certified in Canada and the US
Great Place to Work® award for Best Workplaces for #HybridWork
Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
A friendly, collaborative and inclusive culture
Being part of our Product Owner community, where we share best practices and broaden skill-sets
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock and savings programs to help build and enhance your future financial security
Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GRC systemsIRM systemsArcherMetricStreamRefinitiv RCIAAgile methodologiesprocess designchange managementdigital transformationsperformance monitoring

Soft Skills

strategic thinkingtactical thinkingcommunication skillsinfluencenegotiationorganizational skillstime managementdecision makingbuilding trustrapport