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Business Systems Consultant, Operations
Sun LifeBusiness Systems Consultant providing crucial production support for individual application operations at Sun Life. Collaborating with business and technology partners to meet business needs effectively and ensuring quality standards.
About the role
Key responsibilities & impact- Ensure requests and documentation are clear, understandable, audience appropriate and accurately captures the key information required for a quality solution that meets business needs.
- Collaborate with technical staff to interpret the needs of the business and assist in the design of the solution to deliver the expected result to our business partners.
- Communicate with our business partners in an effective and timely manner.
- Ensure requests are prioritized, distributed and completed
- Take ownership of support/project issues and engage the appropriate resources to reach resolution.
- Ensure potential issues are tracked and escalated in a timely manner
- Support a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.
- Assist in planning and participate in monthly application maintenance releases
- Support SLF’s Disaster Recovery process and milestones
- Mentor other Business Systems Analysts within AOS
Requirements
What you’ll need- ITIL knowledge
- 5+ years of experience with Incident & Problem Management
- 5+ years of experience in managing production support issues, escalations, and priorities to resolve application incidents
- 2+ years of experience working in an Agile/Kanban/Scrum environment
- Proficiency with collaboration and workflow tools (e.g., Teams, Jira, SharePoint)
- College or university degree, preferably with a systems background or equivalent experience
Benefits
Comp & perks- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential.
- We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementProblem ManagementAgileKanbanScrum
Soft Skills
communicationcollaborationownershipmentoringteamwork
Certifications
ITIL