AVP, Global Operating Model & Workforce Management

Sun Life

AVP leading workforce strategy for Canadian Operations, focusing on global operating models and workforce management practices. Collaborating with diverse teams to enhance operational excellence and optimize resources.

Posted 5/1/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$140,000 - CA$225,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of approximately 40 team members and serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy.
Partner with Operations leaders to develop and execute a Global Operating Model strategy.
Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives.
Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint.
Conduct in-depth workforce distribution analysis to identify optimization opportunities.
Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement.
Implement industry-leading best practices in resource modeling and utilization.
Establish and maintain governance structures that connect operating model strategy with implementation and execution.
Build stakeholder relationships to enable capabilities across geographic locations.
Optimize staffing across multiple business units by ensuring proper resource allocation and cost management.
Partner with the Director Workforce Management, working closely with many stakeholders to ensure a seamless cycle of resource management.

Requirements

What you’ll need

15+ years of experience in Operations, with a focus on global operating model strategies
Bachelor's degree in business or related field
Strong understanding of global resourcing models and best practices
Outstanding communication and interpersonal skills, with the ability to influence at executive levels
Advanced analytical and problem-solving skills, with data-driven decision-making abilities
Significant experience working with diverse, global teams and stakeholders
In-depth knowledge of risk principles and regulatory compliance in a global context
Strong relationship management skills
Excellent presentation skills and ability to make strategic recommendations to senior management
Demonstrated ability to manage multiple complex initiatives running in parallel
Understanding of best practices, tools, and methodologies for effective communication, collaboration, conflict resolution, and reaching consensus
Significant leadership experience in building data and business intelligence teams, expertise in analytical solutions, data governance, performance metrics, and a commitment to service excellence and team motivation.
Bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Benefits

Comp & perks

Pension Plan participation starts immediately, and you are automatically enrolled.
Flexible Benefits from the day you join to meet the needs of you and your family.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

global operating model strategiesworkforce distribution analysisresource modelingKPI developmentdata-driven decision-makingrisk principlesregulatory complianceanalytical solutionsdata governanceperformance metrics

Soft Skills

communication skillsinterpersonal skillsinfluence at executive levelsanalytical skillsproblem-solving skillsrelationship managementpresentation skillsstrategic recommendationsteam motivationconflict resolution

Certifications

Bachelor's degree in business or related field