Training Manager, Group Disability

Sun Life

Training Manager leading and mentoring Trainers in delivering training solutions for Group Disability Claims. Focused on adult learning principles and operational performance metrics.

Posted 4/25/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$128,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Coach, motivate and mentor team members to improve and grow.
Find innovative ways to maintain and advocate for effective training approaches in all of our Foundational Training Programs through formal and informal feedback loops.
Advance the process of calibration with Quality, Business Practice Improvement and Knowledge Management to drive timely and effective training improvements, interventions and value add training products/approaches.
Monitor speed to proficiency on core Disability Operational performance metrics and ensure accuracy of curriculum against operational changes.
Work with Regional Training Leads to source Subject Matter Experts (SMEs) to assist in training assessments or development.
Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors.
Collaborate with people managers and executives to build capabilities within their respective lines of business by assessing needs and recommending solutions.
Conduct regular meetings with senior management and other key stakeholders to provide progress updates on team achievements and deliverables.
Ensure accuracy and effectiveness in all Team Curricula and associated learning objectives, to ensure sufficiently ramped Operations Employees.

Requirements

What you’ll need

3-5 years of demonstrated experience in leadership
Bachelor degree completed. Bachelor in Business, Human Resources, Education/Curriculum Development or equivalent experience are preferred
Current, practical knowledge of Adult Education Methodologies and Corporate Learning Strategies
Bilingual (English and French) is an asset
Experience in Disability Case Management is an asset
Strong business acumen, including demonstrated problem solving and critical thinking skills
Adaptability to collaborate and lead effectively under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.
Ability to effectively organize and manage multiple training initiatives
Experience with Adobe Creative Cloud, Captivate and the Microsoft Suite

Benefits

Comp & perks

Wellness programs that support the three pillars of your health – mental, physical and financial
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock and savings programs to help build and enhance your future financial security
Sun Life Savers - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Adult Education MethodologiesCorporate Learning StrategiesDisability Case ManagementTraining AssessmentCurriculum DevelopmentProblem SolvingCritical ThinkingOrganizational SkillsTraining Initiatives Management

Soft Skills

LeadershipCoachingMotivatingMentoringCollaborationAdaptabilityCommunicationStakeholder Engagement