Manager, Fees and Billing

Sun Life

Manager of Fees & Billing responsible for leading a team to ensure accurate fee collection and billing at Sun Life. Collaborating with internal teams and managing client agreements.

Posted 4/25/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$128,000 per yearWebsite

Tech Stack

Tools & technologies

VBA

About the role

Key responsibilities & impact

Lead and manage the GRS Fees & Billing Team, comprised of both onshore and offshore team members, fostering effective collaboration and operational excellence across multiple locations.
Ensure fees are accurately set up, collected from clients, and validated against client agreements and the new billing system.
Validate new client fee setups, fee changes, and product changes are properly configured in the system, added to the invoicing tracker, and reconciled to client agreements.
Oversee the preparation and timely delivery of accurate client invoices for fee payment.
Conduct fee variance analysis to identify discrepancies, trends, and root causes of billing variances, and implement corrective actions as needed.
Review the work of billing staff to ensure accuracy, completeness, and adherence to quality standards; provide feedback and support.
Prepare and deliver management reporting on billing performance, fee collection status, system compliance, and fee variance trends to support informed decision-making.
Provide support to internal teams to investigate and resolve disputes or inquiries concerning fees charged and invoices.
Support regulatory, compliance, accounting, and audit requirements through accurate documentation and timely reporting.
Ensure routine manual tasks are prepared, reviewed, and processed accurately with appropriate controls and documentation.
Maintain and strengthen the control environment by identifying and reporting control deficiencies and supporting the implementation of new controls or process improvements.
Provide ongoing training, mentoring, and coaching to develop staff capabilities and ensure consistent adherence to billing standards.
Assist with ad hoc requests from internal teams and support ongoing projects that enhance billing operations and processes.

Requirements

What you’ll need

Strong people leader with management experience.
Experience as a Billing Manager within the insurance and financial services industry.
Ability to organize, prioritize and delegate using proven time management skills.
Excellent communication skills, both verbally and in writing.
Strong interpersonal skills to be effective when collaborating with various internal teams.
Excellent computer skills, specifically with Excel (including VBA and Power Pivot functionality).

Benefits

Comp & perks

Time off giving you the flexibility to focus on the moments that matter including X vacation days per year
Flexible Benefits from the day you join to meet the needs of you and your family
Pension Plan participation starts immediately, and you are automatically enrolled.
We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.
The opportunity to work flexible hours and network with various stakeholders.
A friendly, collaborative, and inclusive culture.
An environment of continuous learning and improvement.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing managementfee variance analysisinvoicingregulatory complianceaudit requirementsprocess improvementstime managementExcelVBAPower Pivot

Soft Skills

people leadershipcommunicationinterpersonal skillscollaborationorganizationprioritizationdelegationmentoringcoachingfeedback