Learning and Development Consultant
Sun Life
full-time
Posted on:
Location Type: Remote
Location: Alabama • Florida • United States
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Salary
💰 $58,200 - $87,300 per year
About the role
- Travel to dental practices to assess training needs and deliver customized learning solutions (50% travel)
- Conduct on-site training sessions for clinical and administrative staff on procedures, systems, and best practices
- Provide coaching and mentoring to practice team members to enhance skills and performance
- Design and facilitate group training programs that address specific practice situations and opportunities
- Partner with practice managers to identify areas for operational improvement and efficiency gains
- Implement training interventions that directly aid practice productivity and patient satisfaction goals
- Assist the adoption of clinical care models including Preventistry and CARE protocols
- Assist practices in developing internal training capabilities and knowledge transfer processes
- Create practice-specific training materials and resources tailored to local needs and challenges
- Develop job aids, process guides, and reference materials to assist ongoing learning
- Utilize adult learning principles to design engaging and effective training experiences
- Adapt corporate training programs to meet the unique requirements of practices
- Track and document training outcomes and their impact on practice performance metrics
- Collect feedback from practice teams to continuously improve training effectiveness
- Report on training activities, progress, and results to the Director of Learning & Development
- Identify trends and opportunities for broader organizational learning initiatives
- Work closely with practice managers, regional directors, and clinical leadership to align training efforts with business priorities
- Serve as a liaison between practices and corporate learning resources
Requirements
- Bachelor's degree or related experience
- 2+ years' work experience within a medical/dental practice with financial software experience (Dentrix preferred)
- Experience/knowledge of dental terminology and what basic dental treatments entail
- Excellent and effective verbal and written communication skills
- Thorough knowledge of training processes
- Ability to moderate large groups
- Strong knowledge of computer software to include Microsoft Office Outlook, Word, Excel and PowerPoint
- Strong attention to detail, thoroughness, and follow-through
- Ability to work effectively under pressure in a fast-paced environment
- Excellent time management with the ability to work without supervision while demonstrating excellent organization and follow through
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability to work well under pressure and prioritize multiple tasks
Benefits
- Health insurance
- Generous vacation and sick time
- Paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment that supports career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training processesadult learning principlesfinancial softwaredental terminologyclinical care modelsPreventistryCARE protocols
Soft Skills
verbal communicationwritten communicationmoderating large groupsattention to detailtime managementorganizationintegrityprofessionalismservice excellenceability to work under pressure
Certifications
Bachelor's degree