Senior Consultant, User Research and Innovation
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Wellesley Hills • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $76,300 - $114,500 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Leading research project management - independently managing multiple concurrent research initiatives from conception to completion, ensuring deadlines are met, budgets are maintained, and deliverables exceed expectations
- Conducting comprehensive market analysis - performing primary and secondary research to identify market opportunities, competitive landscapes, and emerging trends in healthcare, stop-loss insurance, and wellness solutions
- Developing actionable insights - translating complex research findings into clear, compelling reports and presentations that inform business strategy and support content development initiatives
- Supporting innovation initiatives - collaborating with cross-functional teams to design and execute research that uncovers new opportunities for product development and market expansion
- Managing stakeholder relationships - coordinating with internal teams including sales, marketing, client experience, other internal partners and external vendors to ensure seamless project execution
- Driving data-driven decision making - proactively identifying research needs, proposing methodologies, and delivering insights that support business objectives and growth goals
- Contributing to business goals/thought leadership development - providing research foundation and data analysis that supports content creation and strategic positioning initiatives
Requirements
- Bachelor's or advanced degree in business, market research, or related field preferred
- Minimum 2-3 years of experience in market research, business analysis, or related role
- Insurance or healthcare industry experience preferred
- Project management experience or certification a plus
- Experience with both quantitative and qualitative research methodologies
- Demonstrated success in managing vendor relationships and research partnerships
- Proven ability to manage multiple projects simultaneously while maintaining high quality standards and meeting deadlines
- Strong analytical and critical thinking skills with ability to synthesize complex information into actionable insights
- Excellent project management capabilities including planning, resource allocation, timeline management, and stakeholder coordination
- Self-starter with demonstrated ability to work independently, take initiative, and drive projects forward without constant supervision
- Strong written and verbal communication skills with ability to present findings to diverse audiences
- Proficiency in research methodologies including survey design, data analysis, and statistical interpretation
- Experience with research tools and software a plus (e.g., SPSS, Tableau, survey platforms)
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
market researchbusiness analysisquantitative research methodologiesqualitative research methodologiesdata analysisstatistical interpretationsurvey designproject management
Soft skills
analytical skillscritical thinkingcommunication skillsstakeholder managementindependent workinitiativeproject executiontime management
Certifications
project management certification