Member Support Specialist
Sun Life
full-time
Posted on:
Location Type: Office
Location: Wellesley Hills • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $40,600 - $54,800 per year
Job Level
Mid-LevelSenior
About the role
- Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems during peak times as needed
- Empathetically assist the member through the claims process
- Support and take ownership of member inquiries and requests through inbound telephone calls
- Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience
Requirements
- Bachelor's degree or equivalent work experience preferred
- Requires working knowledge of claim processing procedures and system applications
- Ability to identify complex diagnosis and handle accordingly
- Ability to maintain a high level of accuracy when handing assigned work
- Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claim processing proceduressystem applications
Soft skills
empathyproblem-solvingcommunicationaccuracytrend identification
Certifications
Bachelor's degree