Director, Operational Excellence
Sun Life
Director, Operational Excellence
Sun Life
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$105,000 - CA$180,000 per year
Job Level
Lead
About the role
- Drive continuous improvement, operational efficiency, and business transformation across Distribution and Channel Management (D&CM).
- Partner with senior leadership and business units to implement sustainable business growth across channels through enhanced advisor and Client processes and capabilities.
- Identify, analyze and implement strategic operational improvement initiatives across D&CM value streams.
- Lead implementation of a cross-channel client movement program to enable the D&CM Growth Strategy and support compliance and regulatory needs.
- Develop and implement the D&CM Client Segmentation strategy to better align Client and advisor relationships, increasing productivity and enhancing the Client experience.
- Act as the Distribution lead for the SLF Advisor Benefits plan and Errors and Omissions insurance, ensuring proper governance and operational practices are documented and followed.
- Accountable for SLFD Clients in Motion program including monitoring of operational processes and controls.
- Lead the cross-business unit SLFD Service Improvement forum and support SLFD regional leadership teams with expense management analysis and insights.
- Lead various D&CM programs and initiatives, often acting as a SME or business owner on key work streams within broader Enterprise programs.
- Manage key partnerships with areas such as Legal, Compliance, Finance, Distribution Compensation, RA&S Digital Enterprise team and other business units to identify, business case, prioritize and implement opportunities.
- People leadership: manage direct reports, coach and develop team members, and provide guidance to teams to consistently maintain high levels of integrity, motivation and morale.
- Facilitate workshops and working sessions to co-create solutions with stakeholders.
- Monitor business trends, identify opportunities and lead strategic initiatives that build capabilities across D&CM operations function.
- Report to AVP, Operations Enablement and Improvement in Distribution and Channel Management (D&CM).
Requirements
- 10+ years of progressive leadership experience in operations, process improvement, or business transformation.
- Demonstrated track record of delivering measurable improvements in efficiency, service, and cost savings.
- Experience leading cross-functional projects and working at the executive level.
- University degree in Business or Operations preferred.
- Lean Six Sigma Black Belt or equivalent certification strongly preferred.
- Proven leadership skills and experience managing operational teams.
- Results orientation with demonstrated partnership skills across various stakeholders.
- Experience in developing and improving processes with ability to manage change effectively.
- Strong business acumen and ability to apply analytical skills in problem resolution.
- Strategic thinker with creative problem-solving skills.
- Strong relationship building with influencing and negotiation skills.
- Strong collaboration skills including listening and facilitation skills.
- Excellent communication skills, both verbal and written.
- Solid project management skills.
- Ability to work independently with a strong achievement motivation and organizational skills.
- Regular presence at our Toronto One York and/or Waterloo King offices required.
