Bilingual

• Act as key contact for external client's outsourced group benefits administration services (AdminPlus)
• Plan and execute ongoing administration management of new and existing AdminPlus clients
• Develop member communication strategies and provide input to customized forms, letters and communication materials
• Document administrative processes for supporting admin operations team and establish evolving workflows, training, QA
• Partner with AdminPlus customer care centre and work with implementation team for new client installations
• Analyze trends, issues and successes across the portfolio and ensure client's data integrity
• Utilize project management methodology for annual events (re-enrolments, new client installations) and mass mailings
• Manage Plan Sponsor inquiries across all mediums; provide initial and ongoing support and training
• Provide Member education and support (face to face, written and verbal); interact through employee life cycle events
• Consult with business partners on communication, legal, contracts, compliance and IT; build, test and create processes

Bilingual Administrative Consultant, Group Benefits

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