Sun Life

Manager, Operations, Vendor Oversight

Sun Life

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Salary

💰 CA$80,000 - CA$128,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee daily Wealth Operations, ensuring processes are executed efficiently, accurately and within established timelines.
  • Manage vendor relationships including IFDS, focusing on SLA adherence and service optimization.
  • Collaborate with vendors to address operational inefficiencies, implement corrective actions and optimize service delivery.
  • Implement and monitor risk management activities and regulatory compliance.
  • Identify and lead operational improvement initiatives.
  • Lead or participate in cross-functional projects, providing operational expertise and support for new product launches, system enhancements, or process changes.
  • Develop and implement standard operating procedures to enhance productivity.
  • Monitor KPIs and operational metrics to identify trends, resolve issues and drive continuous improvement.
  • Address operational incidents promptly, conducting root cause analyses.
  • Lead a team of operations professionals, providing coaching, feedback, mentoring and development opportunities to foster a high-performing team environment.
  • Collaborate with internal stakeholders including Client Services, Sales and Advisor Experience teams to align operational strategies with business objectives.

Requirements

  • Minimum of 5 years of experience in operations management, preferably within the financial services or wealth management industry
  • 5+ years of experience as a People Leader
  • Proficient with Excel (specifically pivot tables and V-look ups)
  • Strong knowledge of vendor management, compliance standards, and risk management practices.
  • Demonstrated experience in process improvement, project management, and leading cross-functional initiatives.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal stakeholders and external vendors.
  • Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
  • Proven leadership skills, with experience managing and developing high-performing teams.
  • Bachelor’s degree in Business Administration, Finance, or a related field.
  • Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.
Benefits
  • Hybrid work environment
  • A friendly, collaborative, and inclusive culture
  • 20 vacation days per year
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Access to our Global Learning Centre, available 24/7 for your learning needs
  • Wellness programs that support the three pillars of your health – mental, physical and financial

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operations managementvendor managementrisk managementprocess improvementproject managementdata-driven decision-makingExcelpivot tablesV-lookups
Soft skills
communicationinterpersonal skillsanalytical skillsproblem-solvingleadershipcoachingmentoringteam developmentrelationship building