Member Advocate Specialist, Bilingual in Spanish
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $49,200 - $66,400 per year
Job Level
Mid-LevelSenior
About the role
- Facilitate the delivery of preventive dental services for eligible members every six months beginning at six months of age
- Engage members via telephone to support outreach business objectives
- Facilitate the delivery of preventive dental services for new members within 90 days of enrollment
- Collaborate with other advocate specialists, Outreach Coordinators, and marketing department in the development of generic and customized outreach strategies for increasing dental access rates
- Coordinate with community engagement of health plan and clients via virtual or in-person opportunities
- Collect, compile and analyze information gleaned from outreach initiatives to determine impact
- Establish and maintain community relationships that provide for participation in health care initiatives
Requirements
- Bachelor’s degree and /or 3 years of related experience in healthcare, advocacy or customer service
- Fluent in Spanish, both written and spoken
- Demonstrated proficiency in claims processing and issue resolution
- Knowledge of clinical and industry terminology and procedures
- Demonstrated commitment to health and wellness
- Self-motivated, and ability to work with little supervision
- Strong analytical skills
- Strong problem-solving skills and the ability to make independent decisions
- Strong written and oral communication skills
- Knowledge of general computer software (Outlook, Excel and MS Word)
- Valid Driver's License and Vehicle Insurance
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive, and collaborative work environment that supports career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingissue resolutionanalytical skillsproblem-solving skills
Soft skills
self-motivatedindependent decision-makingstrong written communicationstrong oral communication
Certifications
Bachelor's degree