Senior Manager, Accommodations Services
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $71,100 - $106,700 per year
Job Level
Senior
About the role
- Provide supervisory responsibilities to the Accommodations team in support of Sun Life Integrated Absence, Disability and Accommodation services
- Work within a team environment among a peer group and with key business partners to service client needs related to absence, disability and accommodations
- Responsible for team performance and meeting established operational area standards for the professional management of both routine and complex claims for Absence and Disability Management
- Conduct quality reviews and provide coaching to staff
- Drive talent development, including selection, retention, and performance management
- Facilitate interactive dialogues with employees, medical professionals, and other stakeholders
- Monitor workflow and ensure optimal case management
- Oversee utilization of internal and external resources
- Participate in strategic planning for Accommodation Services
- Identify areas for continuous improvement
- Monitor and report on key performance metrics
- Contribute to educational seminars and client presentations
Requirements
- 5+ years’ direct experience in managing accommodations, absence, vocational services and/or claims team
- Previous people leadership/ management experience strongly preferred
- Disability and Absence Management knowledge with demonstrated expertise in Federal/State FMLA, short-term disability, statutory disability plans, ADA and PWFA.
- Strong communication and negotiation skills
- Advanced knowledge of Accommodation and Vocational Services
- Excellent analytical, critical thinking, and problem-solving abilities
- Strong organizational and time management skills
- Ability to work with a diverse range of people.
Benefits
- Generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment that supports career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementdisability managementabsence managementvocational servicesperformance managementcase managementquality reviewsanalytical skillsproblem-solving
Soft skills
leadershipcommunication skillsnegotiation skillsorganizational skillstime managementcritical thinkingcoachingteamworkinterpersonal skills