Sun Life

Senior Client Support Consultant

Sun Life

full-time

Posted on:

Location Type: Hybrid

Location: Wellesley Hills • Connecticut, Kansas, Massachusetts • 🇺🇸 United States

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Salary

💰 $72,500 - $108,800 per year

Job Level

Senior

About the role

  • Collaborates with SL personnel, including Group Benefit Claim Leaders, Internal Technology partners, Sr. CRE, Sr. Client Advocate (CA) and sales in order to meet client Group Claims expectations
  • Proactively provide solutions while meeting client experience objectives and managing client expectations
  • Establishes and maintains excellent working relationships with Employers/Brokers for their absence/ADA, disability, life and supplemental health benefit plans by providing end to end claim experience solutions, education and service
  • Primary point of contact/response for Sr. CRE/CA and Client for Group Claim inquiries related to program performance, reporting discrepancies, issue resolution and service recovery efforts

Requirements

  • 4-5 years industry experience; Employee Benefit industry and/or knowledge of Group Benefit Services
  • Demonstrates integrity through transparency, honest dealings, predictable reactions and well-controlled emotions
  • Relationship management skills; demonstrated ability to build and foster productive and healthy relationships with sales, service, group claims personnel and other internal home office partners
  • Strong analytical, mathematical and problem solving skills; Basic understanding of competitor products
Benefits
  • Generous vacation and sick time
  • Market-leading paid family, parental and adoption leave
  • Medical coverage
  • Company paid life and AD&D insurance
  • Disability programs
  • Partially paid sabbatical program
  • 401(k) employer match
  • Stock purchase options
  • Employer-funded retirement account

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship managementanalytical skillsmathematical skillsproblem solvingintegritytransparencycommunicationservice recovery