Client Services Representative

• Handle day-to-day administration of a block of business with various products in a timely manner within service level standards
• Analyze and process transactions related to control accounts (suspense) daily to ensure they are current and accurate
• Verify daily output and ensure corrections are completed on member accounts ( P & L)
• Ensure all issues and complaints are escalated to the Client Service Specialist/Team Lead/Manager and are logged/acted on within 24 hours
• Identify trends and patterns on inquiries/transactions to help optimize client efficiencies
• Share client feedback or other issues with Client Service Specialist to improve processes and the relationship with the client
• Track accurately all assigned work in the current management operating systems (ie: Changepoint, Ultera, visual boards)
• Participate actively in team huddles/meetings and keep others informed and up-to-date
• Strong initiative to ownership of work

Senior Client Services Administrator

Client Service Analyst, Bilingual

Client Service Analyst, Contract