Sun Life

Senior Solution Designer

Sun Life

full-time

Posted on:

Location Type: Hybrid

Location: Waterloo • 🇨🇦 Canada

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Salary

💰 CA$90,000 - CA$140,000 per year

Job Level

Senior

Tech Stack

AngularAWSAzureCloudITSMJavaScriptPyTorchServiceNowSOAPTensorflow

About the role

  • Lead the development and implementation of complex ServiceNow solutions across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Third-Party Risk (TPRM), and Security & Vulnerability (VR Enterprise and SIR Enterprise)
  • Build and customize ServiceNow applications, including workflows, business rules, client scripts, UI policies, and scripted REST APIs to meet enterprise-level requirements
  • Integrate ServiceNow with external systems, including AI/ML platforms (e.g., TensorFlow, PyTorch, OpenAI, or custom models), to enable intelligent automation, predictive analytics, and natural language processing capabilities
  • Provide integration oversight for all new and existing connections, ensuring alignment with platform standards, security protocols, and operational reliability
  • Mentor junior developers, conduct code reviews, and enforce best practices in ServiceNow development, including performance optimization and security compliance
  • Collaborate with cross-functional teams (e.g., IT, business stakeholders, and AI specialists) to gather requirements, translate them into technical specifications, and deliver scalable, AI-enhanced solutions
  • Develop and maintain AI-driven features such as virtual agents, chatbots with NLP integration, anomaly detection in IT operations, and recommendation engines using ServiceNow’s Virtual Agent, Predictive Intelligence, and IntegrationHub

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s preferred
  • 5+ years of hands-on experience in ServiceNow development, with at least 2 years in a senior or lead role
  • Active ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in at least two modules; Mainline certifications highly desirable
  • Proven expertise in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and tools like Flow Designer, Workflow Editor, and Service Portal
  • Building REST/SOAP integrations with AI APIs (e.g., Google Cloud AI, AWS SageMaker, Azure Cognitive Services, or open-source LLMs)
  • Strong knowledge of integration patterns (MID Server, IntegrationHub, Spokes) and data formats (JSON, XML)
  • Experience with DevOps practices for ServiceNow (Update Sets, ATF, Clone, CI/CD pipelines)
  • Excellent problem-solving skills, with the ability to debug complex workflows and performance bottlenecks
  • Strong communication skills for stakeholder presentations and technical leadership.
Benefits
  • Wellness programs that support the three pillars of your health – mental, physical, and financial
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Hybrid work arrangement based on business and Client needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentJavaScriptGlideScriptAngularJSREST APIsSOAP integrationsAI/ML platformspredictive analyticsnatural language processingDevOps practices
Soft skills
problem-solvingcommunicationmentoringcollaborationtechnical leadership
Certifications
ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)