Manager

• Provide leadership, guidance and direction to a team of Case Specialists adjudicating Absence and Integrated and/or Standalone Short Term Disability claims
• Oversee and direct the work of a team of 10 – 12 Case Specialists including regular reviews & assessment of team performance against Service and Performance Guarantees
• Develop, implement, and evaluate claim practices to deliver best in class service and processes
• Ensure compliance with all relevant laws, regulations, and company policies
• Analyze claims data and trends to identify areas for improvement
• Communicate verbally and in writing with clients, vendors, and internal resources including senior management
• Collaborate with peers and partner teams to deliver on department expectations in support of sales objectives and client service goals
• Participate and/or lead continuous improvement initiatives or special projects aligned to KPIs

Senior Manager, Absence & Disability Claims

Manager, Statistical Programming

Clinical Services Manager

Senior Manager, Program Efficiency – Delivery Manager

Manager, Pharmacometrician

Performance Manager