Customer Support

• Focus on the effective responses to all customer inquiries
• Meet departmental goals by guiding and directing the activities of the team
• Ensure appropriate development, training, and performance management of resources
• Ensure customer service functions are seen as a differentiator in the market place
• Supervising staffing of customer service resources
• Assess call quality produced by employees and the team
• Develop action planning for performance improvement
• Organize and track key information and documents
• Work with other departments to ensure queues times are met
• Manage tickets and ensure appropriate language, attention, and turnaround times
• Develop innovative ways to motivate the staff
• Foster an environment of teamwork
• Provide customer center workflow and quality improvement
• Resolve issues in accordance with DentaQuest’s internal policies, client contracts, and state and federal regulations
• Prepare reports and conduct data analysis for client meetings and presentations
• Identify and create efficiencies
• Represent DentaQuest in Customer Service issues with internal and external customers

Customer Service Manager

Appeals Support Specialist

Customer Service Representative