The Executive Assistant is accountable for the management of day-to-day administrative support for the Head of Operations & VP of Customer Experience.
Light support will be provided to supporting Vice Presidents.
Manages all aspects of the leaders’ calendars and provide support for their teams as needed.
Promptly schedules meetings as requested, uses discretion to prioritize meeting requests, ensuring meeting conflicts are avoided and the leader’s business priorities are considered.
Where necessary provides agendas/pre-reads to meeting participants.
Works with internal and external partners to book meetings; proactively prepares all meeting materials.
Coordinates booking (virtual) rooms, tracking agenda items, coordinating catering (if applicable) and technology services, and planning for guests to be greeted, as required.
Responsible for sitting in the reception area of our Milwaukee Office which includes greeting guests.
Take ownership of the logistics for meetings and maintain detailed minutes.
Helps to organize monthly and quarterly meetings for the team and collects agenda items.
Monitors and responds to emails on behalf of the leader.
Tracks action items, requests, and other important deadlines on behalf of the leader.
Manages all travel arrangements, accompanying material for the leaders, and provides support for the team as needed.
Thoughtfully manages the leader’s travel arrangements (both domestic and international) ensuring complex itineraries are accommodated.
Makes appropriate arrangements ensuring travel preferences are considered and can troubleshoot travel problems as needed.
Prepares expense reports for the leader and their direct reports in a timely manner, resolving all issues.
Manages relevant purchase orders for business unit.
Builds strong relationships with EAs and other internal partners.
Provides backup for other administrative staff within SLF U.S.
Requirements
A minimum of 3 years’ experience working as an Executive Assistant supporting senior leaders
Advanced mastery of the full Microsoft office suite, including Word, PowerPoint, Excel, Adobe, OneNote, and SharePoint
Experience with Zoom, Microsoft Teams, Concur Expense Management and Workplace is a plus
Experience working in a corporate environment
Excellent organizational, time management skills, and high attention to detail with the ability to manage changing priorities with ease
Positive attitude; with a strong client service orientation; and a sense of humor
Excellent verbal and written communication skills
Excellent business acumen, with the ability to perform with professionalism, tact, and discretion; Manage highly sensitive information
Strong interpersonal skills with the ability to work in both a team environment and on one’s own, requiring a high level of initiative, judgment, and problem-solving ability.
Benefits
generous vacation and sick time
market-leading paid family, parental and adoption leave
medical coverage
company paid life and AD&D insurance
disability programs
partially paid sabbatical program
401(k) employer match
stock purchase options
employer-funded retirement account
flexible, inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
calendar managementmeeting coordinationtravel arrangementsexpense reportinglogistics managementminute takingagenda preparationaction item trackingpurchase order managementclient service orientation
Soft skills
organizational skillstime managementattention to detailpositive attitudeverbal communicationwritten communicationbusiness acumeninterpersonal skillsinitiativeproblem-solving