Customer Service Representative
Sun Chemical
full-time
Posted on:
Location Type: Hybrid
Location: Badalona • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Accurately entering and recording customer orders, monitoring their progress, and keeping customers informed at all times.
- Optimizing order size and frequency, as well as the full logistics process, including goods issue and shipment tracking.
- Responding to customer inquiries and requests, collaborating with internal departments to resolve issues.
- Contributing to continuous process improvements to enhance efficiency and customer satisfaction.
Requirements
- Solid professional experience in a similar role (customer service, supply chain, logistics, or procurement).
- Knowledge of order management and supply chain processes.
- Experience with SAP R3 – SD module (highly valued).
- Fluent in English (spoken and written).
- Knowledge of other languages such as French, Italian, or Spanish will be considered an advantage.
- Excellent communication skills and a strong customer focus.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementsupply chain processeslogisticsSAP R3SD module
Soft skills
communication skillscustomer focus