Partnership Customer Success Manager

Sumsub

Partnership Customer Success Manager developing strong relationships with key customers and partners at Sumsub. Focusing on customer success, partnerships, and product adoption to drive growth.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day relationships with partners and key customers across business, technical and product topics.
Help partners and customers achieve their goals through smooth communication and strong product adoption.
Build trusted relationships with key stakeholders and maintain regular contact through check-ins, updates and business reviews.
Identify growth opportunities, potential risks and areas where Sumsub can bring additional value.
Introduce partners and customers to new product features and collect feedback on product needs.
Act as a liaison between partners and internal teams, including Sales, Solutions, Product, Legal, Marketing and Customer Success.

Requirements

What you’ll need

Previous experience as a Customer Success Manager, Account Manager or Business Development Manager, ideally in fintech, payments, crypto, SaaS or another B2B environment.
Advanced English.
Strong communication skills and ability to build relationships with different stakeholders.
Basic understanding of KYC, compliance, identity verification or fraud prevention.
Good analytical skills, with confidence working with Google Sheets, MS Excel or similar tools.
Proactive and structured approach, with the ability to identify risks, follow up on open topics and drive tasks to completion.
Comfortable working cross-functionally with Sales, Product, Solutions, Legal, Marketing and other internal teams.

Benefits

Comp & perks

Remote-first, trust-based culture.
Work from the place that works best for you.
No mandatory office days, no attendance trackers.
True flexibility with working hours.
Extra time off, including birthday holiday and personal/sick days.
Fair and transparent pay, benchmarked to the market.
Clear goals and personal development plans.
Team offsites, fully covered.
Access to required tools and hardware for effective work.
Friendly work culture promoting individuality and kindness.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYCcomplianceidentity verificationfraud preventionGoogle SheetsMS Excel

Soft Skills

communication skillsrelationship buildinganalytical skillsproactive approachstructured approach