Customer Success Manager

Sumsub

Customer Success Manager managing relationships with clients for compliance platform Sumsub. Identifying opportunities and challenges while providing support and training to help clients succeed.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing clients on all levels: technical, business, and product and help them succeed in their goals.
Managing and growing relationship with Key Client (stakeholders).
Identifying opportunities and potential challenges.
Providing clients with training and webinars.
Introducing clients to new features and handling new feature releases.
Providing client feedback internally.
Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Requirements

What you’ll need

Advanced English.
Prior experience as a Customer Success Manager, Account Manager, or Business Development Manager in crypto, fintech, or payments spheres.
Basic understanding of KYC will be a big plus.
Proficiency in Google Sheets / MS Excel.
Strong analytical skills and proactive approach.

Benefits

Comp & perks

Remote-first, trust-based culture.
No mandatory office days, no attendance trackers.
Extra time off including 10 personal days each year, seven sick days without paperwork.
Fair and transparent pay, benchmarked to the market.
Learning opportunities and covered role-specific events.
Fully covered team offsites.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Google SheetsMS ExcelKYC

Soft Skills

analytical skillsproactive approachclient managementrelationship managementcommunication