Partnership Customer Success Manager

Sumsub

Partnership Customer Success Manager at Sumsub, a verification platform. Build and maintain relationships with partners to achieve their goals and enhance product adoption.

Posted 5/23/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day relationships with partners and key customers.
Help partners and customers achieve their goals.
Build trusted relationships with key stakeholders.
Identify growth opportunities and potential risks.
Support feature rollouts and collect feedback on product needs.
Act as a liaison between partners and internal teams.

Requirements

What you’ll need

Previous experience as a Customer Success Manager, Account Manager or Business Development Manager.
Advanced English and Spanish.
Strong communication skills.
Basic understanding of KYC, compliance, identity verification or fraud prevention would be a strong plus.
Good analytical skills with confidence working with Google Sheets, MS Excel or similar tools.
Comfortable working cross-functionally with Sales, Product, Solutions, Legal, Marketing and other internal teams.

Benefits

Comp & perks

Remote-first, trust-based culture.
True flexibility with no fixed working hours.
10 personal days each year.
7 sick days without paperwork.
Extra time to enjoy Christmas and New Year.
Professional development opportunities.
Team offsites fully covered.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KYCcomplianceidentity verificationfraud preventionGoogle SheetsMS Excel

Soft Skills

communicationrelationship managementanalytical skillscross-functional collaboration