Customer Service Representative

Sumsub

Customer Service Representative at Sumsub interacting with users in German, English & Arabic/Turkish. Guiding users through verification steps without complaint handling and outbound calls.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Effectively interact with users, including both verbal and written communication.
Safeguard data, ensuring confidentiality and security.
Adherence to legal regulations and company standards.
Paying attention to detail and precision when carrying out tasks.
Continuous updating of knowledge and skills in line with industry and regulatory changes.
Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps.

Requirements

What you’ll need

Previous experience in customer service-based roles is considered an advantage, but no work experience is required .
Fluent German, English & Arabic/Turkish. All 3 languages are required for the communication with our clients.
Good communication skills
Ability to navigate a large amount of information
Able to have days off during the week instead of the weekend

Benefits

Comp & perks

Work with impact. Our mission is to build a digital world that is secure and inclusive for everyone. Your work here will contribute directly to that mission and help shape how people experience trust online.
Global reach. You will work on campaigns that cross cultures, languages, and borders, and see your ideas land globally.
Growth that is real. Clear goals, open feedback, personal development plans, and support for learning and industry events. We do not just talk about growth, we make sure it happens.
No borders. You will collaborate with colleagues from 74 countries, bringing together different skills, backgrounds, and perspectives. This mix makes our work stronger, more creative, and easier to adapt.
Culture that fits. No heavy bureaucracy, no fake fun. We share wins, celebrate together, and keep things people and pet-friendly (yes, our logo is a dog). Let’s make the online world a safer place together!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

effective communicationattention to detailprecisionability to navigate information