Sumsub

Technical Support Engineer, L3

Sumsub

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Tech Stack

SQL

About the role

  • Providing technical support, configuring, and troubleshooting issues with the Sumsub platform for our B2B clients.
  • Performing a technical analysis of reported problems and defining plans for resolving them.
  • Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
  • Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
  • Communicating with clients using chat, email, and outbound calls.
  • Developing and implementing custom solutions involving simple scripting or coding.

Requirements

  • Fluent in English & Mandarin.
  • Experience troubleshooting web applications.
  • Basic understanding of programming fundamentals (e.g., data types).
  • Practical experience troubleshooting web applications that use RestAPI.
  • Practical experience working with SQL-like databases.
  • Simple scripting skills using the language of your choice.
  • Basic HTML and CSS experience.
  • Willingness to provide excellent support service.
  • Familiarity with Kibana or the Elastic Stack is a plus.
  • Proficiency in supporting/working with mobile or web SDK is a plus.
  • Hands-on expertise with Postman or practical exposure to API troubleshooting is a plus.
  • Background in technical support for web or mobile applications is a plus.
  • Understanding of crypto, fintech, banking applications or services is a plus.
Benefits
  • Remote-first, trust-based culture.
  • Extra time off.
  • Your birthday is a holiday here.
  • 10 personal days each year.
  • Seven sick days without paperwork.
  • Extra time to enjoy Christmas and New Year.
  • Work that matters.
  • Fair and transparent pay.
  • Truly global with teammates and customers from all over the world.
  • Clear goals, open feedback and personal development plans.
  • Team offsites with expenses covered.
  • Getting set up with needed tools and hardware.
  • Friendly culture embracing individuality and different perspectives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingweb applicationsRestAPISQLscriptingHTMLCSSPostmanAPI troubleshootingtechnical support
Soft Skills
communicationcollaborationproblem-solvingclient liaisonownershipsupport servicetechnical analysisescalation managementinterpersonal skillswillingness to help