Sumsub

Junior Customer Success Manager – APAC

Sumsub

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Job Level

Junior

About the role

  • Managing clients on all levels: technical, business, and product and help them succeed in their goals.
  • Managing and growing relationship with Key Client (stakeholders).
  • Identifying opportunities and potential challenges.
  • Providing clients with training and webinars.
  • Introducing clients to the new features and handling new feature releases.
  • Providing client feedback internally.
  • Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Requirements

  • Native/Bilingual Chinese (Mandarin) and advanced English.
  • Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
  • Basic understanding of KYC will be a big plus.
  • Proficiency in Google Sheets / MS Excel.
  • Strong analytical skills and proactive approach.
Benefits
  • Remote-first, trust-based culture.
  • True flexibility with working hours.
  • Extra time off including personal days and holidays.
  • Fair and transparent pay, benchmarked to the market.
  • Opportunities for personal development and learning.
  • Team offsites fully covered to collaborate in person.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCGoogle SheetsMS Excel
Soft Skills
analytical skillsproactive approachclient managementrelationship managementcommunication