Sumsub

Junior Customer Success Manager

Sumsub

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Managing clients on all levels: technical, business, and product to help them succeed.
  • Managing and growing relationships with Key Clients (stakeholders).
  • Identifying opportunities and potential challenges.
  • Providing clients with training and webinars.
  • Introducing clients to new features and handling feature releases.
  • Providing client feedback internally.
  • Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.

Requirements

  • Prior experience as a Customer Success Manager, Account manager, Business Development Manager, or Project Manager in crypto, fintech, payments spheres.
  • Basic understanding of KYC will be a big plus.
  • Proficiency in Google Sheets / MS Excel.
  • Strong analytical skills and proactive approach.
Benefits
  • Remote-first, trust-based culture.
  • True flexibility in working hours.
  • Extra time off includes your birthday as a holiday and 10 personal days per year.
  • Seven sick days without paperwork.
  • Work that matters in building a secure and inclusive digital world.
  • Fair and transparent pay, benchmarked to the market.
  • Opportunities for personal development and learning.
  • Team offsites covered for collaboration and recharge.
  • Access to necessary tools and hardware for work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCGoogle SheetsMS Excelanalytical skills
Soft Skills
client managementrelationship managementcommunicationproactive approach