Customer Service Representative

Summit

Customer Service Representative assisting callers for Summit’s workers’ compensation insurance business. Providing accurate support, receptionist coverage, and customer-first service in a hybrid Lakeland role.

Posted 8/4/2026full-timeLakeland • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, dependability, and a positive attitude. Capable of maintaining professionalism and adaptability in a high-volume service environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsActive Listening SkillsDependabilityProfessionalism

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Calm Under PressurePositive AttitudeCaring MindsetFlexibilityTeam Support

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterHigh-Volume Service EnvironmentCustomer Care PhilosophyStructured EnvironmentAttendance Commitment

About the role

Key responsibilities & impact

Serve as the first point of contact for callers
Provide courteous, efficient, and accurate assistance
Put the caller first in every interaction according to the Customer Care philosophy
Maintain dependable and accountable daily performance
Support teammates and contribute to a positive team environment
Follow established workflows and procedures in a structured environment
Maintain professional and caring communication
Maintain consistent and reliable attendance
Participate in rotating Receptionist support to provide scheduled front-desk coverage

Requirements

What you’ll need

High School diploma or equivalent required
1–2 years of customer service experience, preferably in a call center or high-volume service environment
Strong verbal communication and active listening skills
Ability to remain calm, patient, and professional under pressure
Flexibility and willingness to adapt to changing needs
Positive attitude and caring, customer-first mindset
Dependability and accountability
Strong commitment to attendance
Must be authorized to work in the United States without current or future employment visa sponsorship

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits
Flexible work arrangement with one remote day per week