Systems Analyst

Summit

Systems Analyst supporting hosting and server infrastructure at Summit. Solve technical puzzles and provide excellent customer service in a dynamic environment.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Tech Stack

Tools & technologies

DNSVMware

About the role

Key responsibilities & impact

Respond to customer tickets within 15 minutes, diagnosing and resolving issues, and escalating complex cases as needed.
Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments.
Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices.
Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies.
Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, Virtual Machine Manager Console (VMMC), Hyper-Visor (Hyper-V), Failover Cluster Manager (FCM), Command prompt, Remote Desktop Connection Manager (RDCM), DNS Tools, and related protocols.
Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor.
Learn new techniques and technologies on the fly AND ask questions to enhance your skillset.
Work effectively in a team environment and contribute to a supportive team culture.
Participate within Help Desk on-call rotation and act as a point of contact for after-hours and weekend Help Desk Support team(s).
Calling customers via phone to help address their technical issues

Requirements

What you’ll need

Bring hands-on experience in systems administration, server support, or a similar technical environment
Approach problem-solving with a strong attention to detail and a focus on root cause, not just quick fixes
Can manage multiple priorities in a fast-moving environment without sacrificing quality
Communicate clearly and effectively with both technical and non-technical audiences
Operate with a customer-first mindset and a commitment to delivering high-quality service
Take ownership of issues and follow them through to resolution
Have a background in Computer Science, Information Technology, or a related field (or equivalent practical experience)
Relevant certifications (e.g., CompTIA A+, Net+, Server+, and Security+, Microsoft MCSA, MCSE, VMware VCP).
Familiarity with ITIL principles.

Benefits

Comp & perks

Flexible Time Off (yes, really) – take what you need, we trust you to manage it
Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
401(k) with 4% match – we invest alongside you
Parental Leave – paid time for the moments that matter most
Life & Disability Insurance – built-in peace of mind
Wellness Support – resources for your mental and physical health
Free Colocation & Cloud Access – build and experiment in real environments
Work From Anywhere – remote-friendly by design
A low-ego, get-it-done culture – come as you are, do great work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

systems administrationserver supportnetworkingvirtualizationActive DirectoryVirtual Machine Manager ConsoleHyper-VFailover Cluster ManagerDNS Toolscommand prompt

Soft Skills

problem-solvingattention to detailcommunicationcustomer serviceteam collaborationownershipadaptabilitytime managementsupportive team culturecontinuous learning

Certifications

CompTIA A+CompTIA Network+CompTIA Server+CompTIA Security+Microsoft MCSAMicrosoft MCSEVMware VCP