Desktop Support Engineer
Blue Mantis
AndroidAzureMacOSVoIP
Customer Service Representative
Summit Racing Equipment
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Ohio, Tennessee
Visit company websiteSalary
💰 $14 - $18 per hour
Job Level
JuniorMid-Level
About the role
- Provide excellent customer service using company provided equipment and Talkdesk desktop application
- Handle inbound calls about shipping, returns, warranties, damaged or missing parts, refunds and package tracking
- Complete remote on-the-job training for first 7 weeks (M-F 12:30P - 9P EST)
- Work regular schedule M-F 3:30P - Midnight EST with rotating days off and every other Saturday 9A - 5:30P EST
- Overtime required during peak times
- Other duties as assigned
Requirements
- Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas
- High speed cable Internet 25mb plan minimum (No DSL)
- Proficiency with Windows-based desktop computer systems
- Proficiency in the use and navigation of the Internet
- Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective
- Strong initiative and motivation to succeed
- Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal
- Possess or have a sincere desire to learn some minor technical details about vehicle systems
- Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
- Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production
- Customer service experience is a plus
- Proficient with Computers and other desktop applications
- ASE Certifications preferred
- Automotive knowledge, at least 2 years’ experience in the automotive field preferred
